1. Refund Eligibility
a. Damaged or Defective Products
Please contact Pet Paradise within 7 days of receiving the item if you encounter a damaged or defective product.
Provide clear photos of the damaged or defective product and its packaging.
Upon verification, Pet Paradise shall provide a substitution or a complete reimbursement, encompassing the expenses of shipping.
b. Incorrect Product Received
Please inform Pet Paradise within 7 days of receiving the item if you happen to receive an incorrect product.
– Provide clear photos of the incorrect product received.
Pet Paradise will ensure that the appropriate merchandise is dispatched to you, or provide a complete reimbursement, encompassing the expenses of shipping.
c. Change of Mind or Unwanted Products
Pet Paradise comprehends that preferences may alter. Should you alter your perspective or feel dissatisfied with a product, you possess the liberty to return it within a span of 3 days after purchase.
– Products must be unopened, unused, and in their original packaging.
– Customers are responsible for return shipping costs.
Upon receiving and inspecting the returned item, we will issue a refund, excluding the initial shipping expenses.
2. How to Request a Refund
To request a refund, please contact Pet Paradise with the following information:
– Order number
Description of the issue (damaged, defective, incorrect, or change of mind)
Clear photos of the product and, if applicable, its packaging
b. Pet Paradise will review the request and provide instructions on the next steps.
3. Refund Processing
Pet Paradise will process refunds within 7 days upon receiving and inspecting the returned item.
The original payment method used for the purchase will receive the refund.
If the refund pertains to damaged or defective products, Pet Paradise may, at its discretion, provide a replacement item.
4. Exceptions
Refunds will not be provided for:
products damaged due to customer misuse or negligence.
products with obvious signs of use.
– Gift cards.
5. Contact Information
Please do not hesitate to reach out to Pet Paradise if you possess any inquiries or apprehensions concerning our Refund Policy.
